FAQ

❓ FAQ – Your Questions About Julnare™

Welcome to our FAQ section. Here you'll find answers to the most common questions about our products, orders and delivery.
If you can't find what you're looking for, feel free to contact us anytime.

📦 Delivery & Orders

What are the delivery times?

Our delivery times are between 5 and 10 business days .
Once your order has been shipped, you'll receive a confirmation email with a tracking link .

How can I track my order?

As soon as your order is dispatched, you'll receive an email containing your tracking link.
You can follow your parcel in real time.

💳 Payment & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express and PayPal . Klarna is also available!

All payments are fully secure.

Is my payment information safe?

Yes. Our website uses SSL encryption to protect your data.
Your payment details are encrypted and never stored.

🔄 Returns & Exchanges

Can I return an item if it doesn't follow me?

Yes. You have 14 days after receiving your order to return your item.
It must be unused and in its original packaging.
Return shipping costs are at your expense.

How do I make a return?

Simply contact us via our contact form , including your order number.
We'll send you the return instructions.

📩 Need Help?

If you have any questions or need assistance, our team is here for you.
Contact us through our form or email us at support@julnare.com .